The continuous cabin upgrades featuring ergonomic seats for enhanced comfort, the integration of cutting-edge technologies, and the innovative culinary offerings have all significantly inspired passengers to select Latam Airlines as “South America’s Leading Airline 2023” for the eighth consecutive year at the World Travel Awards. This prestigious event is often called the Oscars of the tourism industry.
Among the noteworthy qualities that led to this accolade is the LATAM Play entertainment system, regularly updated with exclusive content, and the digitization of the customer experience, emphasizing self-service technologies both within and outside the airport. Additionally, the improvements in in-flight dining services, including complimentary offerings on domestic routes and a unique recipe program for long-haul flights, showcase a dedication to South American culinary heritage. Notably, emerging female chefs representing regional cuisines are now part of long-distance flight onboarding experience.
“This recognition fills our teams with pride and gives us cause for celebration. Our dedicated staff consistently strives to deliver top-notch service to our valued customers. We remain committed to enhancing the flying experience and extend our gratitude to our loyal clientele,” remarked Paulo Miranda, Vice President of Customer Experience at Latam Airlines Group.
¿How it got selected?
Winners are determined through a voting platform inviting participation from passengers and industry professionals with firsthand knowledge of these products and services. The “airlines” category is among the most prominent and widely participated in.
In 2023, the awards ceremony took place on August 26th on the island of Santa Lucia in the Caribbean during the World Travel Awards Caribbean & The Americas Ceremony 2023.
